Terms of Service

1. About these Terms

These Terms of Service ("Terms") are a legal agreement between you and Pinoyaya Social Welfare Services ("Pinoyaya," "we," "us," or "our"), a Philippine-registered entity, governing your use of the Pinoyaya mobile application and related services (the "App").

By creating an account or using the App, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please do not use the App.

2. What Pinoyaya Is

Pinoyaya is a two-sided marketplace that connects Filipino families ("Family Users") with helpers — yayas, housekeepers, and household helpers ("Helper Users"). Together, families and helpers are "Users."

Pinoyaya is a platform, not an employment agency. We do not:

• Employ helpers
• Place helpers in households
• Guarantee any specific job, hire, or outcome
• Conduct background checks (we verify identity only — see Section 7)
• Set, collect, or guarantee wages
• Mediate disputes between Users beyond what is required for platform safety

The relationship between a family and a helper — including hiring, employment terms, payment of wages, work conditions, taxes, and benefits — is solely between the family and the helper.

3. Eligibility

To use Pinoyaya, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding agreement under Philippine law
• Not have been previously banned from Pinoyaya
• Provide accurate, current, and complete information during registration
• Complete identity verification through our verification provider

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.

4. Access Pass and Payments (Family Users)

4.1 What you're paying for

Family Users may purchase a paid access pass to unlock full marketplace features, including:

• Viewing helper applicant profiles
• Initiating and continuing chats with helpers
• Receiving applications from helpers

Helpers always use Pinoyaya for free.

4.2 Pricing and billing

Current pricing is displayed in the App at the time of purchase. Pinoyaya may change pricing for future purchases at any time; price changes do not apply to passes you have already bought.

On iOS and Android, payment is processed through Apple's App Store or Google Play, subject to their own terms. On the web (if available), payment is processed through a PCI-DSS-compliant third-party payment processor.

4.3 Duration and renewal

Each access pass is valid for the stated period (e.g. 30 days) from the date of purchase. The pass does not auto-renew unless explicitly stated and consented to at the time of purchase.

4.4 Refunds

Access pass purchases are generally non-refundable, except where required by Philippine consumer protection law or where you have not yet been able to use the pass due to a fault on Pinoyaya's side.

Refund requests must be made within 7 days of purchase by emailing support@pinoyaya.com. For purchases through Apple or Google, you may also need to request a refund directly from those platforms under their respective policies.

4.5 What the access pass does not include

The pass grants access to the marketplace platform. It does not include payment to helpers, employment contracts, taxes, mandatory benefits (SSS, PhilHealth, Pag-IBIG), or any other costs associated with hiring a helper. All such costs are paid directly by the family to the helper or relevant authority.

5. User Conduct

You agree not to use the App to:

• Post false, misleading, fraudulent, or defamatory information
• Impersonate another person, organisation, or entity
• Solicit personal data (such as full home addresses, bank details, or government ID numbers) inappropriately
• Send unsolicited offers, spam, or commercial messages outside the marketplace's intended use
• Harass, threaten, intimidate, abuse, or discriminate against any other User
• Post content that is illegal, obscene, sexually explicit, violent, or promotes illegal activity
• Encourage anyone under 18 to use the App
• Attempt to circumvent the App's payment system or move transactions off-platform to avoid platform protections
• Scrape, harvest, or otherwise extract User data for any commercial or unauthorised purpose
• Use the App to coordinate, advertise, or carry out illegal employment arrangements (including labour without legally-required benefits)
• Use bots, automation, or fake accounts
• Reverse-engineer, decompile, or otherwise attempt to extract the App's source code
• Interfere with, attack, or disrupt the App's operation

6. Helper Profiles and Family Job Posts

6.1 Helper Users

You are solely responsible for the accuracy of the information in your profile, including your skills, experience, availability, and rates. You may only describe experience and skills you actually have. Falsifying experience is grounds for account suspension or permanent ban.

6.2 Family Users

You are solely responsible for the accuracy of your job posts. You must comply with Philippine labour laws, including the Batas Kasambahay (RA 10361), the Labor Code, and applicable regional wage orders, when hiring a helper through Pinoyaya. This includes — but is not limited to — paying at least the minimum wage applicable to kasambahay in your region, providing required benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay), respecting rest days, and providing humane working conditions.

6.3 No discrimination

Job posts and helper profiles must not discriminate on the basis of race, ethnicity, religion, sexual orientation, gender identity, age (except the legal 18+ minimum), disability, or other protected characteristics under Philippine law.

7. Identity Verification — and What It Is Not

All Users undergo identity verification through a third-party verification provider that confirms the authenticity of a government-issued ID and matches it to a selfie.

8. Ratings, Reviews, and Reply Speed

Users may rate and review each other after a connection. By posting a rating or review, you confirm it reflects your honest experience and is not retaliatory, defamatory, or in exchange for compensation.

Pinoyaya may display performance signals on profiles (e.g. rating average, reply speed, jobs completed). These signals are derived from your activity on the platform and are intended to help other Users assess fit. Pinoyaya does not guarantee the accuracy or completeness of any signal.

Pinoyaya may remove ratings or reviews that violate these Terms or are reasonably believed to be fraudulent, retaliatory, or otherwise inappropriate.

9. Communication Between Users

The App provides in-app messaging so Users can communicate. Pinoyaya stores message history for safety and abuse-investigation purposes (see our Privacy Policy). We do not actively monitor private conversations, but we may review them when investigating an abuse report or in response to a lawful request from authorities.

Do not share sensitive personal information in chat (full home address, government ID numbers, bank details, payment credentials). Move sensitive disclosures to direct, secure channels only after you have decided to proceed with a hire.

10. Reporting Abuse

If you encounter behaviour that violates these Terms — fraud, harassment, fake profiles, suspicious requests — report it from within the App or email support@pinoyaya.com. We investigate reports and may suspend or remove accounts as we judge appropriate, in our sole discretion.

11. Account Suspension and Termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, broken any law, or created risk for other Users. We also reserve the right to refuse service for any lawful reason.

You may delete your account at any time — see our Account Deletion page.

Termination does not refund any unused portion of an access pass except as required by law.

12. Intellectual Property

The Pinoyaya name, logo, App, website, and all related content (excluding User-generated content) are owned by Pinoyaya Social Welfare Services and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works without our written permission.

You retain ownership of content you post on the App (profile, job posts, photos, messages). By posting, you grant Pinoyaya a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, and distribute that content as needed to operate the marketplace and provide the service.

13. Disclaimers

The App is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by Philippine law.

Pinoyaya does not warrant that:

• The App will always be available, uninterrupted, or error-free
• Any specific job, hire, or outcome will result from using the App
• Any User profile, job post, rating, or review is accurate or truthful
• Any helper will be suitable for any specific household or task
• Any family will be a safe or appropriate employer

You use the App and act on information found on it at your own risk.

14. Limitation of Liability

To the maximum extent permitted by Philippine law:

• Pinoyaya is not responsible for the actions, conduct, statements, or omissions of any User
• Pinoyaya is not responsible for any loss, injury, theft, damage to property, or harm of any kind arising out of a hiring relationship initiated through the App
• Pinoyaya is not liable for indirect, incidental, consequential, special, or punitive damages
• Pinoyaya's total cumulative liability to you for any claim arising out of or relating to these Terms or the App is limited to the amount you paid Pinoyaya in the 12 months immediately preceding the claim

Nothing in these Terms excludes liability that cannot be excluded under Philippine law (including for fraud or gross negligence).

15. Indemnification

You agree to indemnify and hold Pinoyaya, its officers, employees, and contractors harmless from any claim, loss, liability, demand, or expense (including reasonable legal fees) arising out of your use of the App, your violation of these Terms, your violation of any law, or your interactions with other Users.

16. Force Majeure

Pinoyaya is not liable for any failure to perform any obligation under these Terms where the failure results from an event beyond our reasonable control, including natural disaster, war, pandemic, internet outage, or government action.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top
• Notify you in-app or by email at least 30 days before the changes take effect, where reasonably practicable

Continued use of the App after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the App and delete your account.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the App that cannot be resolved by good-faith negotiation will be submitted to the exclusive jurisdiction of the competent courts of Cebu City, Philippines.

Nothing in this section prevents either party from seeking urgent injunctive relief from any court of competent jurisdiction.

19. Miscellaneous

• Entire Agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and Pinoyaya regarding the App, and supersede any prior agreements.
• Severability: if any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No Waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Apple and Google: if you downloaded the App from Apple's App Store or Google Play, additional terms from those platforms also apply to your use of the App on their devices.
• Headings: headings are for convenience only and do not affect interpretation.
• Notices: we may send notices to you by email, in-app message, or notification. You may send notices to us at the address below.

20. Contact

Pinoyaya Social Welfare Services
Cebu City, Philippines
General contact: support@pinoyaya.com
Privacy and data: support@pinoyaya.com