Terms of Service

1. About these Terms

These Terms of Service ("Terms") are a legal agreement between you and Pinoyaya Social Welfare Services ("Pinoyaya," "we," "us," or "our"), a Philippine-registered entity, governing your use of the Pinoyaya mobile application and related services (the "App").

By creating an account or using the App, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree, please do not use the App.

2. What Pinoyaya Is

Pinoyaya is a two-sided marketplace that connects Filipino families ("Family Users") with helpers: yayas, housekeepers, and household helpers ("Helper Users"). Together, families and helpers are "Users."

Pinoyaya is a platform, not an employment agency. We do not:

• Employ helpers
• Place helpers in households
• Guarantee any specific job, hire, or outcome
• Conduct background checks (we verify identity only: see Section 7)
• Set, collect, or guarantee wages
• Mediate disputes between Users beyond what is required for platform safety

The relationship between a family and a helper (including hiring, employment terms, payment of wages, work conditions, taxes, and benefits) is solely between the family and the helper.

3. Eligibility

To use Pinoyaya, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding agreement under Philippine law
• Not have been previously banned from Pinoyaya
• Provide accurate, current, and complete information during registration
• Complete identity verification if you want the ID-Verified badge: it is optional, and free

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.

4. Access Pass and Payments (Family Users)

4.1 What you're paying for

Some features are free for Family Users: browsing helper profiles, posting a job, and seeing who applied. A paid access pass is needed to:

• Message helpers
• Reply to helpers in chat
• Send offers to helpers

Helpers always use Pinoyaya for free.

No placement fee or commission. Pinoyaya charges no placement fee and takes no commission on a helper's wages, from either side. The access pass is the only thing Family Users pay Pinoyaya for.

4.2 Pricing and payment

Passes are available from ₱399 (7 days) or ₱699 (30 days). The price that applies is the one shown in the App Store or Google Play at the time of purchase. Pinoyaya may change pricing for future purchases at any time; price changes do not apply to passes you have already bought.

Passes are sold only as in-app purchases through Apple's App Store or Google Play, and payment is processed by Apple or Google under their own terms. Pinoyaya does not sell passes on its website and does not take payment by any other method.

4.3 Duration and renewal

Each access pass is a one-time purchase that lasts for its stated period (7 or 30 days). Passes never renew automatically; if you want more time, you can buy another pass.

A pass bought while another is active starts when the current one ends.

Older monthly plans are honoured until they end; they are no longer sold.

4.4 Refunds

Refunds follow Apple App Store or Google Play rules: ask the store where you paid.

Nothing in these Terms limits any rights you have under Philippine consumer law, including the Consumer Act of the Philippines (RA 7394).

4.5 What the access pass does not include

The pass grants access to the marketplace platform. It does not include payment to helpers, employment contracts, taxes, mandatory benefits (SSS, PhilHealth, Pag-IBIG), or any other costs associated with hiring a helper. All such costs are paid directly by the family to the helper or relevant authority.

5. User Conduct

You agree not to use the App to:

• Post false, misleading, fraudulent, or defamatory information
• Impersonate another person, organisation, or entity
• Solicit personal data (such as full home addresses, bank details, or government ID numbers) inappropriately
• Send unsolicited offers, spam, or commercial messages outside the marketplace's intended use
• Harass, threaten, intimidate, abuse, or discriminate against any other User
• Post content that is illegal, obscene, sexually explicit, violent, or promotes illegal activity
• Encourage anyone under 18 to use the App
• Attempt to circumvent the App's payment system or move conversations off-platform to avoid platform protections
• Put phone numbers, email addresses, social-media handles, or links in job posts, profiles, names, or chats
• Scrape, harvest, or otherwise extract User data for any commercial or unauthorised purpose
• Use the App to coordinate, advertise, or carry out illegal employment arrangements (including labour without legally-required benefits)
• Use bots, automation, or fake accounts
• Reverse-engineer, decompile, or otherwise attempt to extract the App's source code
• Interfere with, attack, or disrupt the App's operation

6. Helper Profiles and Family Job Posts

6.1 Helper Users

You are solely responsible for the accuracy of the information in your profile, including your skills, experience, availability, and rates. You may only describe experience and skills you actually have. Falsifying experience is grounds for account suspension or permanent ban.

6.2 Family Users

You are solely responsible for the accuracy of your job posts. You must comply with Philippine labour laws, including the Batas Kasambahay (RA 10361), the Labor Code, and applicable regional wage orders, when hiring a helper through Pinoyaya. This includes (but is not limited to) paying at least the minimum wage applicable to kasambahay in your region, providing required benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay), respecting rest days, and providing humane working conditions.

6.3 No discrimination

Job posts and helper profiles must not discriminate on the basis of race, ethnicity, religion, sexual orientation, gender identity, age (except the legal 18+ minimum), disability, or other protected characteristics under Philippine law.

7. Identity Verification, and What It Is Not

Identity verification is optional and free. Users who choose it submit a government-issued ID and a selfie to a third-party verification provider, which confirms the ID is authentic and matches the person. Helpers who pass receive the ID-Verified badge on their profile; those who do not verify simply carry no badge.

8. Ratings, Reviews, and Reply Speed

Ratings and reviews are not currently available in the App. There is no way to rate or review another User, and no rating, review count, reply speed, or completed-job figure is shown on any profile. This section sets out the terms that will apply if and when such features are introduced.

Where those features are made available: Users may rate and review each other after a connection, and by posting a rating or review you confirm it reflects your honest experience and is not retaliatory, defamatory, or in exchange for compensation.

Pinoyaya may then display performance signals on profiles (e.g. rating average, reply speed, jobs completed). Any such signals would be derived from your activity on the platform and intended to help other Users assess fit. Pinoyaya does not guarantee the accuracy or completeness of any signal.

Pinoyaya may remove ratings or reviews that violate these Terms or are reasonably believed to be fraudulent, retaliatory, or otherwise inappropriate.

9. Communication Between Users

The App provides in-app messaging so Users can communicate. Pinoyaya stores message history for safety and abuse-investigation purposes (see our Privacy Policy). We do not actively monitor private conversations, but we may review them when investigating an abuse report or in response to a lawful request from authorities.

People on Pinoyaya message each other in the App. Contact details are hidden: do not put phone numbers, email addresses, social-media handles, or links in job posts, profiles, names, or chats. We may remove such details and may restrict accounts that repeatedly add them.

Do not share sensitive personal information in chat (government ID numbers, bank details, payment credentials). Before a hire, only your general area is shown; a family shares their exact address with a helper themselves, only after hiring.

10. Reporting Abuse

If you encounter behaviour that violates these Terms (fraud, harassment, fake profiles, suspicious requests) report it from within the App or email support@pinoyaya.com. We investigate reports and may suspend or remove accounts as we judge appropriate, in our sole discretion.

11. Account Suspension and Termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, broken any law, or created risk for other Users. We also reserve the right to refuse service for any lawful reason.

You may delete your account at any time: see our Account Deletion page.

Account suspension, termination, or deletion does not by itself entitle you to a refund of an unused pass. Refunds follow Apple App Store or Google Play rules, and nothing here limits your rights under Philippine consumer law.

12. Intellectual Property

The Pinoyaya name, logo, App, website, and all related content (excluding User-generated content) are owned by Pinoyaya Social Welfare Services and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works without our written permission.

You retain ownership of content you post on the App (profile, job posts, photos, messages). By posting, you grant Pinoyaya a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, and distribute that content as needed to operate the marketplace and provide the service.

13. Disclaimers

The App is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by Philippine law.

Pinoyaya does not warrant that:

• The App will always be available, uninterrupted, or error-free
• Any specific job, hire, or outcome will result from using the App
• Any User profile, job post, rating, or review is accurate or truthful
• Any helper will be suitable for any specific household or task
• Any family will be a safe or appropriate employer

You use the App and act on information found on it at your own risk.

14. Limitation of Liability

To the maximum extent permitted by Philippine law:

• Pinoyaya is not responsible for the actions, conduct, statements, or omissions of any User
• Pinoyaya is not responsible for any loss, injury, theft, damage to property, or harm of any kind arising out of a hiring relationship initiated through the App
• Pinoyaya is not liable for indirect, incidental, consequential, special, or punitive damages
• Pinoyaya's total cumulative liability to you for any claim arising out of or relating to these Terms or the App is limited to the amount you paid Pinoyaya in the 12 months immediately preceding the claim

Nothing in these Terms excludes liability that cannot be excluded under Philippine law (including for fraud or gross negligence).

15. Indemnification

You agree to indemnify and hold Pinoyaya, its officers, employees, and contractors harmless from any claim, loss, liability, demand, or expense (including reasonable legal fees) arising out of your use of the App, your violation of these Terms, your violation of any law, or your interactions with other Users.

16. Force Majeure

Pinoyaya is not liable for any failure to perform any obligation under these Terms where the failure results from an event beyond our reasonable control, including natural disaster, war, pandemic, internet outage, or government action.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top
• Notify you in-app or by email at least 30 days before the changes take effect, where reasonably practicable

Continued use of the App after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the App and delete your account.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the App that cannot be resolved by good-faith negotiation will be submitted to the exclusive jurisdiction of the competent courts of Cebu City, Philippines.

Nothing in this section prevents either party from seeking urgent injunctive relief from any court of competent jurisdiction.

19. Miscellaneous

• Entire Agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and Pinoyaya regarding the App, and supersede any prior agreements.
• Severability: if any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No Waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Apple and Google: if you downloaded the App from Apple's App Store or Google Play, additional terms from those platforms also apply to your use of the App on their devices.
• Headings: headings are for convenience only and do not affect interpretation.
• Notices: we may send notices to you by email, in-app message, or notification. You may send notices to us at the address below.

20. Contact

Pinoyaya Social Welfare Services
Cebu City, Philippines
General contact: support@pinoyaya.com
Privacy and data: support@pinoyaya.com