How to delete your account
There are two ways to close your account. Both have the same result — choose whichever is easier for you.
Method 1 — From inside the app
- Open the Pinoyaya app and sign in.
- Go to Profile → Settings.
- Tap Delete Account.
- Confirm your choice — your account closes immediately.
Method 2 — Request by email
- Email support@pinoyaya.com from the address linked to your account.
- Use the subject line "Account Deletion Request".
- We may ask one or two questions to verify your identity.
- We respond within 15 working days, usually much sooner.
What gets deleted, and when
Once your account is closed, we begin a 30-day deletion process. During that window the account is suspended — no one can see your profile or messages, and you can't sign in. If you change your mind, contact us within 30 days to restore it. After 30 days, your data is permanently deleted, except for the limited records below that we are legally required to keep.
| Data type | What happens |
|---|---|
| Your profile (name, photo, skills, job posts) | Deleted within 30 days |
| Chat messages | Deleted within 30 days |
| Device data (type, OS, app version) | Deleted within 30 days |
| Marketing preferences | Deleted immediately |
| Identity verification result (pass/fail only) | Retained 5 years — fraud-prevention requirement |
| Payment transaction records | Retained 10 years — BIR / AMLA compliance |
| Anonymous crash logs and analytics | Up to 24 months — already not linked to your identity |
Before you delete
Account deletion is permanent after 30 days. If you have an active access pass, deletion does not refund the remaining days. If you only want to stop notifications or take a break, you can turn off marketing in Settings → Notifications instead — your account stays active and your data is preserved.
Your reviews and ratings
Pinoyaya does not currently have ratings or reviews — there is no way to rate or review another user, so there is nothing of this kind attached to your account. If reviews are introduced later, this page will be updated to explain what happens to them on deletion.
Your in-app messages
Your side of every conversation is deleted within 30 days. The other party may still see their copy of the chat history (which contains your past messages), as is standard for any messaging product. They cannot see your profile, contact you, or identify you further.
Questions or problems?
Our Data Protection Officer can help with any deletion request or question about your data.
Pinoyaya Data Protection Officer
Email: support@pinoyaya.com
We respond within 15 working days.
Need to delete your account?
The fastest way is from inside the app. If you can't sign in, our DPO will handle it for you.
Email a deletion request →