How to delete your account
There are two ways to close your account. Both have the same result — choose whichever is easier for you.
Method 1 — From inside the app
- Open the Pinoyaya app and sign in.
- Go to Profile → Settings.
- Tap Delete Account.
- Confirm your choice — your account closes immediately.
Method 2 — Request by email
- Email support@pinoyaya.com from the address linked to your account.
- Use the subject line "Account Deletion Request".
- We may ask one or two questions to verify your identity.
- We respond within 15 working days, usually much sooner.
What gets deleted, and when
The moment your account is closed it is invisible and inert: your profile leaves search, your open job posts are closed, nobody can message you, and nothing is sent to your phone. You have 30 days to change your mind — email us and we restore the account (without your profile photo, which is removed at once). After 30 days your identity is permanently removed from our records, except for the limited records below that we must keep by law.
| Data type | What happens |
|---|---|
| Profile photo | Removed immediately |
| Your identity (name, email, phone number, date of birth, city, bio) | Permanently removed after 30 days — the phone number is released immediately so you can sign up again later |
| Open job posts | Closed immediately; the post record stays, without your name, as part of applicants' history |
| Applications, hires and chat messages | Kept for the other party's records — without your name, photo or contact details after 30 days |
| Notification device records | Removed within 30 days — nothing is sent to you from the moment you close the account |
| Identity verification result (pass/fail only) | Retained 2 years — safety record. ID documents are handled by our verification partner and are never stored by Pinoyaya |
| Payment transaction records | Retained 10 years — BIR / AMLA compliance |
| Anonymous crash logs and analytics | Up to 24 months — already not linked to your identity |
Before you delete
Account deletion is permanent after 30 days, and a restored account comes back without its profile photo. If you have an active access pass, deletion does not refund the remaining days. If you only want to stop notifications or take a break, turn them off in Settings → Notifications instead — your account stays active and your data is preserved.
Your reviews and ratings
Pinoyaya does not currently have ratings or reviews — there is no way to rate or review another user, so there is nothing of this kind attached to your account. If reviews are introduced later, this page will be updated to explain what happens to them on deletion.
Your in-app messages
Your messages are not deleted. The other party keeps their copy of the conversation, as with any messaging app — but from the moment you close your account they can no longer message you or find your profile, and after 30 days the conversation no longer shows your name, photo or contact details.
Questions or problems?
Our Data Protection Officer can help with any deletion request or question about your data.
Pinoyaya Data Protection Officer
Email: support@pinoyaya.com
We respond within 15 working days.
Need to delete your account?
The fastest way is from inside the app. If you can't sign in, our DPO will handle it for you.
Email a deletion request →